DETAILS ----------------- • 100% hand and heart-made products. • Materials is clear soft case (silicone border / plastic back). • Unique and protective design for your phone. • Glitter was covering by clear epoxy resin about 2-3 layers. • Glossy, water proof and smooth surface. • Glitters never peel off. REMARKS ----------------- • Products on hand are sparkle than the advertising photos and could change in a difference lights e.g., in-door, out-door, sunlight, neon lights, day or night. • Products from this shop is "NOT" liquid glitter case, glitters cannot move. • This shop is selling phone case only. Phone is not included. • By purchasing this products, you agree that you have read, understand, and agree to the shop policy. SHIPPING ----------------- • EMS by Thailand Post __Domestic Shipping__ Estimate shipping time 1-3 days • DHL Global Mail (with tracking number) __International Shipping__ Estimated shipping times Thailand: 1-3 business days United Kingdom: 3-4 weeks United States: 2-3 weeks Europe: 3-4 weeks Australia, New Zealand and Oceania: 3-4 weeks Asia Pacific: 1-2 weeks I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. **Customs and import taxes** Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. FAQ ----------------- Q: When my package will be shipped? A: Please be noted that this is 'made-to-order'. Processing time will be during 5-7 business days after received cleared payment, for personalized item will be shipped within 2 weeks after received cleared payment. Q: Shipping Method. A: We use DHL e-commerce Global Mail Service as a standard shipping method and also provide for the tracking number for the reference. **✎ Please always recheck receiver details and address** Q: Item is defective or damage. A: In case item is defective or damage due to the shipping process please contact me and provide the pictures of damage as much as possible and send to me within 12 hours after receiving the item. I would only replace or refund in case they are defective or damaged due to the shipping process. Q: Package returning to sender. A: It is non refundable if packages/parcels are returned to sender in these cases no recipients, unclaimed or wrong address (Arising from customers' errors). Resend shipping cost will be customers' responsibility. Q: Package is missing or delayed. A: I will do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method, custom process and unseen factors. When your package not arrive within the estimate time please contact me as soon as possible. Once I got a confirmation that the package actually lost I would refund full amount (including shipping cost). Q: Product looks a little bit different from the advertising photos. A: All advertising photos are takes from a real product. Please kindly understand that the glitters will have sparkling colors in difference light, in-door, out-door, day or night. Also the advertising photos may have variations due to lighting, screen resolution from your computer or mobile. Q: Accidentally ordered the wrong device or design. A: Please do not worry and kindly contact me as soon as possible. In case the package not yet ship out I’m happy to help!. Q: Custom and personalized orders A: Absolutely! Please just send me a message.