This is an order-to-order product, the spot size is shipped within 3 days (excluding holidays). Pre-ordered products must wait 20-25 working days (excluding holidays). It is recommended to ask the customer service for the spot size! https://shop.r10s.com/c8cf3820-2b6b-11ea-9e57-0242ac110005/heels-all/1.jpg https://shop.r10s.com/c8cf3820-2b6b-11ea-9e57-0242ac110005/heels-all/2.jpg https://shop.r10s.com/c8cf3820-2b6b-11ea-9e57-0242ac110005/other/4.jpg https://shop.r10s.com/c8cf3820-2b6b-11ea-9e57-0242ac110005/heels-all/5.jpg ＊After-sales service & return and exchange instructions＊ Please take the initiative to contact moods and fill in the application form, and reply after moods judges whether the return and exchange conditions are met. The customer service needs 3 to 5 working days. Please wait patiently. Please do not send the goods back without notice, moods will not be accepted. If you meet the conditions of return and exchange, please pay the shipping fee and return the "complete product" including the shoe box and details (rejection of receipt) within the 7-day appreciation period, and the replacement product will be added. "Exchange" products are limited to the same style. If you want to change the style, please apply for "return" and place an order again. If the product has traces of use, the sole is worn, dirty, the shoe body has been lasted, the buyer has processed it and caused residual glue, damage or incomplete accessories, incomplete shoe box and packaging, obvious odor contamination, or cutting off the tag, etc. And affect the conditions of re-sale...moods will not be able to accept your return and exchange, please respect and forgive me. *note* 1. If you don't know what size suits you, please contact us before placing an order, and we will serve you wholeheartedly. 2. The size selection will be different due to the difference of the last, the width of the foot board, and the difference of the foot shape. The try-on report is for reference only. 3. The comparison of specifications (Taiwan, Japanese and European regulations) is for reference only, because each shoe last has a different design (including length, width, volume, upper design, leather thickness, etc...), and each brand The encoding method will also be different. Therefore, it is inevitable that there will be a size difference in comparison with other brands of moods shoes. 4. Due to the different color settings of the shooting light source and the user's computer, the actual color of the product may be slightly different from the screen display. ＊Maintenance method＊ 1. Store shoes in a dark, ventilated and dry place and avoid stacking with other leather products. 2. After wearing the shoes, you can use a soft cloth or soft brush to remove dust and dirt on the upper. 3. If it gets wet, put a soft cloth inside the shoes for about 20 to 30 minutes and replace them 2 to 3 times, and let them air dry before storing. 4. Avoid direct hot air drying or sun exposure. 5. The selection of materials for each shoe is different, please refer to the detailed introduction of the product on the purchase website.