Q1: What can I do if the phone case is dirty?
Our products are waterproof and scratch resistant! Dirty, just wash it with water! Be careful not to use shochu, toxic syrup, wet wipes, etc., which contain chemical ingredients, as it may damage the product.
Q2: Will the phone case fade?
Under normal circumstances, using our mobile phone case will not fade after 3 years of use, so as long as you ''one-on'' is no problem!
Q3: Can you order it?
Yes, we definitely don't mind customization, as long as you provide the original artwork to be done.
Q4: How long does it take to make?
Each of our hand-shell machines is made by hand, so we can't produce them as fast as a machine.
Generally, the hard shell production time is about 5-7 working days (excluding holidays), and the soft shell is a little longer than the production time. It takes about 10-15 working days to complete (excluding holidays).
If you are unable to wait or are in a hurry, please consider the order!
Q5: Can you add words?
Can you! Each phone case can be given your name, or a favorite word.
There is no limit on the number of words you can engrave. You only need $10HKD (about NT$45). If you need to add words, please add another one:
Q6: What is the texture choice?
At present, our hard shell has only a smooth/matte choice, while the soft shell has only a matte finish.
Glossy - Reflective (suitable for family photos / pet photos / HD graphics, etc.)
Scrub - no reflective matte feels good 喔
Matte - non-reflective pickpockets often drop the phone's friends preferred this!
Q7: Is there a cash on delivery?
Sorry! There is currently no cash on delivery service, as our products are made after you pay them off.
Q8: What is the method of shipping?
We currently have 2 shipping methods
- All areas in Taiwan will be sent by SF Express. The first item will cost $55HKD (approximately $220-240NT), and no additional shipping will be required for each item.
- Hong Kong/Macau will be sent by Hongkong Post by post, and the risk buyer will be served 2-14 days after the delivery.
If you are worried about the loss, you can also contact the designer +$22HKD to send it to SF Express by SF Express and send it 2-3 working days after it is sent.
Q9: Under what circumstances can I return?
If the product encounters the following problems, the model/customized content is wrong or cannot be placed.
Please do not worry! We will be responsible for making refunds or exchanges for you.
(A) The product has obvious defects (small friction, bones in the egg, etc.)
Note 1: The goods are transported by international long-distance, and the customs inspection will inevitably lead to a collision.
If you are a perfectionist, the above is unacceptable, please also consider the order!
The default hard shell - if there is no remarks that need to be glossy / matte, the design private will give you a texture to make.
If you need soft shell friends, please privately check my price and give you a soft shell link, thank you!
Origin / manufacturing methods
Made in Hong Kong